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Frequently Asked Questions

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  1. Go to TL-HEX website Home page.
  2. Click on “Request an Account” on the site header and select your country. You will be promptly redirected to the Registration Form.
  3. Fill in the form with the required data and submit your request to obtain a valid TL-HEX account.
  4. Your request will be validated and you will be notified about the progress of your submission by email.
  5. If your request is approved you will receive an email with your credentials.
  6. It is warmly recommended to change the password that you receive at registration stage.

Please verify if your anti-spam filter has blocked the email coming from If there isn’t any blocked email, please contact the
TL-HEX Customer Care to check the status of your request.

  1. Go to TL-HEX web site Home page.
  2. Click the “Login” button. You will be promptly redirected to the TL-HEX Application page available for your country.
  3. Access the application providing username and password in the appropriate fields.
  4. Press the “Sign in” button.

Click the “Forgot your Username or Password?” link in the TL-HEX Application home page. Enter your username and an email with a new password will be promptly forwarded to your email address. If you have forgotten your username, please contact

The software is a web application that requires:

  • Display settings: screen resolution of 1024 x 768 pixel or higher
  • Supported Browser: Microsoft Internet Explorer® Version 8 or 9
  • High-speed Internet connectivity is recommended

You can refer to the “Contact Us” section and choose the way you prefer to be in contact with TL-HEX Customer Care and our technical support.

Once you have been registered successfully to the TL-HEX application you
will have access to the “Instructions for Use” section. In this section,
you can find the downloadable pdf version of the TL-HEX General
Principle and Software User Guide, as well as other useful resources.

TrueLok Hardware is fully compatible with the TL-HEX hardware. TrueLok Instrumentation is the same for the TL-HEX. Furthermore, TrueLok rings can be used to complete a TL-HEX frame if needed.

Need Technical Support?

TL-HEX customer care is open 9am-5pm (CET)
Monday to Friday (except bank and public holidays).
Contact us for any support needed (forgotten password, further information requests, …) on TL-HEX hardware and software.